Privacy Policy

Information we collect

When you use a form, KYB may collect your name, company, email address, country or region, message content, product interest, and any vehicle or application detail you choose to include. This information is usually provided by you directly because you want a response about parts selection, documentation, distribution, or service workflow support.

How information is used

Submitted information may be used to answer your inquiry, prepare a more useful quote discussion, clarify product-family context, route the request internally, and improve the way KYB explains Suspension & Steering Parts to business users. We may also use aggregated inquiry themes to improve catalog prompts and support materials without identifying a specific visitor.

Sharing and retention

KYB may share inquiry details with personnel, representatives, or service providers who need the information to respond. We do not ask visitors to submit sensitive personal data through standard website forms. Business contact information is retained only as long as reasonably needed for the inquiry, follow-up, recordkeeping, or legitimate business purposes.

Cookies and basic analytics

The website may use common technical tools to understand page performance, form reliability, and general visitor behavior. These tools help us see whether pages are accessible, whether catalog support content is useful, and whether visitors can reach the contact path without confusion.

Your choices

You may ask KYB to update or remove business contact information associated with a submitted request, subject to applicable recordkeeping obligations. If you no longer want follow-up about an inquiry, state that clearly in your message and include the email address used for the original request.

Security

KYB uses reasonable administrative and technical measures to protect submitted business information. No website transmission can be guaranteed to be completely secure, so visitors should avoid sending confidential drawings, proprietary specifications, or sensitive personal information through a general contact form unless a secure exchange has been arranged.